ABUS extended security warranty

 

Terms and conditions resume: 

  • You buy from us a new bicycle + you purchase high security ABUS lock - as more expensive is the bicycle as better should be the lock. Locks, participating in this program must be security levels from 9 to 15. Bikes bought earlier in 2014 may also participate in this program.
  • We give you warranty that if your bicycle will be stolen, locked properly with the ABUS lock, we will give you new bicycle and new lock free of charge or with some co-payment.
  • Co-payment needed if you don't have sufficient evidences that you bicycle was properly locked when stolen (evidence explanation - see full T&C below). Police report needed in any case to get a compensation.
  • What we call “locked properly”?
  • 1) At least one part of the frame of bicycle must be locked. Much better if you lock frame and rear wheel.
  • 2) Bicycle must be locked to the frame or construction at least the same strength as the bicycle frame.
  • 3) Bicycle must be locked to the stationary (not movable) construction with closed shape - it should be impossible the remove the lock without unlocking or damaging it.
  • Any unlocked parts of the bike which may be dismount and stolen apart of the bike can not be covered unless they were locked too with the ABUS lock (see full terms and conditions).
  • Coverage duration - 24 months from the date of lock purchase. If you purchase the lock later, not together with the bike, you must present the bike at the moment of purchase.
  • This warranty covers theft cases in Singapore only. 

The recommended way to lock your bike.

Don't lock your bike like this:

     

 

Full terms and conditions.

In case your bicycle was stolen after being properly locked with the ABUS lock we will compensate  you a bicycle of the same price range, available in "Hello, Bicycle!”. Maximum value of the bike (coverage) can be up to 2500sgd.

  • Bikes from 2000S$ and more expensive must be locked with the maximum security level lock (level 15)
  • Bikes from 1200S$ up to 2000S$ bike must be locked with the ABUS lock security level 12 and above. 
  • Bikes from 800S$ to 1200S$ must be locked with the ABUS lock security level 10 and above.
  • Bikes below 800S$must be locked with the ABUS lock security level 9 and above.
  • The price of the bicycle participated in this program, to determined the eligible ABUS lock, will be taken as a full published price at the moment of bike purchase without discounts and promotions (f.e. if published price of the bike 1250S$, but you have actually bought the bike for 1190 because of some promotion or discount - anyway you have to purchase the ABUS lock with security level 12 and above).

Police report must be presented in every case!

  

Co-payment variants

NO CO-PAYMENT NEEDED. In this option, you must provide 2 keys from the ABUS lock used on the bike that was stolen. Sufficient evidence must also be provided to show that bicycle was properly locked with the ABUS lock before it was hacked (which is practically almost impossible). Accepted evidence that locked bike was hacked: A) video surveillance record, B) other reasonable evidences like picture of the bike locked dated same day as the theft case (according to the police report), hacked lock and others. The final decision on the acceptance of your evidences will be taken by the company’s (Golden Creek Pte. Ltd.) management.

2. 20% CO-PAYMENT NEEDED. If only 2 keys from the stolen or hacked lock and the hacked lock itself plus police report provided.

3. 50% CO-PAYMENT NEEDED. If only a police report is produced and no keys and no hacked lock left because they were lost or stolen.

 

Combination lock used - 20% co-payment applies in any case. Hacked lock plus video-recording must be presented. If no photo-video evidence or hacked lock - 50% co-payment needed.

 

BICYCLE PARTS

In case only some bicycle parts were stolen and customer provide police report and evidence (photo or video taken the same day as theft case) that those part were locked with the ABUS lock with security level 3 and above (photo or video) 50% discount can be given for the new similar parts and new ABUS lock. In case no evidence, only police report - 30% off the retail price for any new parts to replace stolen parts.

 

Other conditions and exceptions.

1. No police report - no compensation given. No exceptions.

2. Pre-registration of bicycle and expensive parts (f.e. Brooks saddle etc), going to be used with new ABUS lock, needed in order to confirm future possible compensation. In case customer is changing the bicycle he/she has to register it at “Hello, Bicycle!” within 3 working days after the date of purchase, just sending email to singapore@hellobicycle.com.sg with model name and picture of new bike taken by the customer. Otherwise new bicycle won’t be covered with this warranty. After we receive this email the coverage of the old bicycle is canceled. Cost of the bike covered, must be confirmed via online published price or copy of receipt provided by the customer. No more that two bicycle registration change is allowed. So total max up to 3 different bikes can be registered (not simultaneously, but in consequence).

3. Stolen different bicycle (not the same as was pre-registered when ABUS lock was purchased) - no compensation given.

4. Any attempt of scam or fraud - no compensation given and warranty will be canceled.

5. Bicycle must be locked properly - a) at least one part of the frame of bicycle must be locked. b) Bicycle must be locked to the frame or construction at least the same strength as the bicycle's frame. c) Bicycle must be locked to the stationary (not movable) construction.

6. Not locked with the lock bicycle parts (wheels, saddles) cant be covered and reimbursed, but it can be given 30% off for the new parts. 

7. No more than one bicycle can be covered with one ABUS lock. 

8. Coverage duration - 24 months from the date of lock purchase. If you purchase the lock later, not together with the bike, you must present the bike at the moment of purchasing the lock with this warranty.

9. This warranty covers theft cases in Singapore only.

10. This terms and conditions are subject to change without any pre-notification.